RETURNING AN UNWANTED PURCHASE FOR REFUND OR EXCHANGE IN STORE

This will need to be emailed to the relevant store or The customer making a return will be held liable for costs arising from any damage that occurs to the item(s) when returning to any of our stores.

Within this period, we will also require images of the damage to the packaging and its contents. If an order(s) is broken or spoiled when it is delivered, please notify us within 48 hours of delivery otherwise the returns policy no longer applies. Our returns policy does not affect your statutory rights, full details of which can be obtained from any Trading Standards Department or Citizen’s Advice Bureau. Credit and debit card refunds must be made to the same card used for the original purchase.įor hygiene reasons, we are unable to accept returns of face masks or cycling underwear whereby the item has been removed from its packaging. Refunds will be processed using the same method of payment used for the original purchase.

All refunds under this returns policy will be paid within 30 days of us receiving the returned goods. Only the original purchaser has the right to return faulty goods.ĭue to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt. In any circumstance of delivery damage, warranty claim or return, please email: to request the appropriate forms.

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